Privacy Policy

Last updated: May 2026

1. Who we are

LondonCabCo is a London black cab service provider for airport transfers, private tours, group travel and special occasions. This policy explains how we use personal information when you contact us, request a quote or make a booking.

2. Information we collect

• Name, phone number, email address and WhatsApp contact details.
• Pickup and drop-off locations, dates, times and journey details.
• Flight, train, tour or event details where needed for the service.
• Messages sent through our website, email, phone or WhatsApp.
• Basic website usage information, where cookies or analytics are used.

3. How we use your information

We use your information to respond to enquiries, provide quotes, confirm bookings, manage journeys, contact you about your booking, improve our website and keep appropriate business records.

4. Legal basis under UK GDPR

We process information where it is necessary to provide a requested service, respond to your enquiry, comply with legal obligations, or where we have a legitimate business interest in managing and improving our services.

5. Sharing information

We do not sell your personal information. We may share relevant booking details with drivers, service providers or professional advisers where necessary to deliver the service, manage the website, process enquiries or comply with legal requirements.

6. Data retention

We keep personal information only for as long as needed for bookings, customer service, accounting, legal and business record purposes. When information is no longer required, we delete or securely dispose of it.

7. Your rights

You may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also complain to the UK Information Commissioner’s Office if you believe your data rights have not been respected.

8. Contact

For privacy questions, contact bookings@londoncabco.uk.